Worldwide Shipping

We offer a free worldwide shipping over 150 EUR orders (approx. 159 USD). For all orders below this amount the shipping price is a flat fee for all countries - 9 EUR. Regardless of how many items ordered or the order weight, even for the outlet items. This offer does not apply to wholesale orders. Read more here about B2B order conditions.

Doprava po ČR zdarma od 1250 CZK. Pro objednávky pod 1250 CZK cena dopravy je 89 CZK bez ohledu na velikost objednávky (shipping price within the Czech Republic is 89 CZK / 3.6 EUR).

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bohemia Crystal Valley is not responsible for these charges if they are applied and are your responsibility as the customer.

All orders are processed within 2 - 5 business days if the ordered item is not needed to be produced, excluding weekends and holidays. For outlet items processing time could take up to 10 business days because of logistic between our warehouses.

Delivery time to the United States or Canada usually takes 10-20 business days.
Delivery time within the Europe usually takes 5-15 business days.
Delivery time to China usually takes 15-30 business days.

During December and January delivery my take longer because of high sales season. We cannot speed up the order delivery when it has already been sent.
 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available, please be patient.

If you haven’t received your order within 25 business days of receiving your shipping confirmation email, please contact us at info@bcv.glass with your name and order number, and we will look into it for you.

Track your order here

 

Shipping to P.O. boxes

We do ship to P.O.

 

Refunds, returns, and exchanges

Return policy page

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

If the item that you order arrives damaged in any way, please email us as soon as possible at info@bcv.glass with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@bcv.glass